Solen Support
Questions, feedback, or something not working? Reach us directly.
Where is my training history stored?
Your complete profile, plan, workout history, measurements, and photos are stored on your device. Values imported from Apple Health or Health Connect are stored with those on-device measurements. Solen does not currently keep a server-side backup of that complete history.
How do I back up or restore my training?
Open You → Settings → Backup & restore. You can enable optional cloud backups, back up now, share a Solen backup file or restore a backup. On iOS, cloud backups use your iCloud Drive. On Android, they use private app storage in your Google Drive after you authorize access. During setup, you can also continue from a backup after giving consent for AI and the service. To move training between iOS and Android, share a Solen backup file and select it on the receiving device.
A backup contains plans, workout and block history, goals, notes, training background and supported preferences. Your custom notes are copied as written. It excludes structured health details, measurements, pain scores, records from connected health services, photos, meals, chats, notification history, consent and device permissions. Restoring replaces the training records covered by the backup. It does not sync devices or transfer a paid subscription. Backup files are readable and Solen does not encrypt them. Keep them somewhere you trust. See the backup privacy details.
How does Health Connect work on Android?
Connecting Health Connect is optional. Solen can read weight, body fat percentage, resting heart rate and time spent asleep, based on recorded sleep stages. It stores these values with your measurements on this device. Solen does not write to Health Connect, and you can use the app without connecting it. Review or change access in Health Connect or Android Settings.
Does my subscription work on both iPhone and Android?
Apple and Google Play subscriptions are separate. An Apple purchase does not grant a paid membership on Android, and a Google Play purchase does not grant a paid membership on iOS. Restoring a training backup does not transfer a paid subscription. Manage or cancel your subscription through the store where you bought it; deleting Solen data or uninstalling the app does not cancel it.
Can I use workouts offline?
You can follow your workouts and log your sets offline. Training calculations that do not use AI also remain available. Live AI coaching needs an internet connection; Solen lets you know when coaching cannot run.
How do I change kilograms or pounds?
Open You → Settings → Training → Weight Units in Solen. Your history remains consistent when you switch display units.
How do I manage notifications?
Open You → Settings → Coaching → Coaching Presence to control Solen’s outreach. If notifications were denied or disabled, open You → Settings → Notifications and use Open iOS Settings on iOS or Open Android Settings on Android, or open your device’s notification settings for Solen. Turning Coaching Presence off removes this device from the Firebase groups Solen uses to send notifications, so it no longer receives notifications through those groups.
How do I withdraw AI consent?
Open You → Settings → Privacy & Data. Choose Withdraw AI consent. Your local training history is preserved and this device is unregistered from Solen notifications.
How do I delete my Solen data?
Use You → Settings → Privacy & Data → Delete Solen Data. See our full deletion instructions.